I help businesses with the work that keeps things moving — from operations, administration and data to research, auditing, documentation, and AI-powered workflows.
Ribiang KharpranRemote operations & business support Shillong, India
Open to opportunitiesFull-time · Part-time · Long-term contract
7+ yearsacross business, admin & operations
100K+mailboxes in daily operational scope
Multi-clientremote operations across multiple accounts
Multi-countrydata and operational workflows
Selected work
A few ways I’ve made work clearer.
These are reconstructed, anonymized representations of real work and workflows. Drag the project sphere, or choose a project from the list.
DRAG TO EXPLORE · CLICK A CARD
What I can help with
Support built around what your team needs.
I’m not limited to one narrow job title. I can step into different teams, learn how the work actually moves, and support the areas that need reliable hands, clear thinking, and consistent follow-through.
Turning repeated work into clear processes, checklists, documentation, validation rules, and simple workflows.
08
AI, Agents & Automation
Using AI tools, agent workflows, and automation to support research, data work, documentation, reporting, and repetitive tasks.
Work in practice
What the work actually looked like.
These are reconstructed, anonymized examples based on work I actually handled. They show the scope, process, and type of responsibility without exposing private company data or turning the work into inflated performance claims.
Supported daily operational oversight across 100,000+ mailboxes in a multi-client environment, identifying and managing disconnected accounts, vendor-related issues, configuration problems, tagging/status discrepancies, and other exceptions requiring investigation, resolution, or escalation.
Cross-checking systems to find what needs attention
Conducted mailbox, sender-account, tagging, domain, and configuration audits, cross-checking platform and vendor data to validate account status, identify discrepancies, and organize the next action clearly.
Google SheetsXLOOKUP / COUNTIF / IFSAccount validationIssue tracking
ISSUEneeds action
CHECKaccount status
VENDORinvestigate
FOLLOW-UPreconnect / resolve
ESCALATEwhen needed
03 — Vendor & issue management
Following operational issues through to the next action
Coordinated with multiple mailbox and infrastructure vendors for account checks, reconnections, issue investigation, escalation, and follow-up through vendor portals and Slack-based workflows.
STRUCTURED DATA + PROCESSFrom criteria to an organized output
01CRITERIA
→
02EXPORT
→
03ORGANIZE
→
04VALIDATE
CSVDRIVETRACKERSOP
04 — Structured data & process work
Keeping repeatable data work organized and traceable
Executed structured contact-data and export workflows across multiple industries and countries, organizing CSV outputs, Drive folders, naming conventions, and tracking records. I also documented repeatable workflows and SOPs with practical validation rules.
Multi-industryMulti-countryCSV & Google DriveSOPs & validation
PROFESSIONAL MOMENTS
Beyond the workflow.
Business, learning and professional moments.
01Industry Exposure
02Professional Development
03Business & Industry Events
04Learning Through Participation
05Curiosity Beyond the Desk
0105
Industry ExposureExploring businesses, products and ideas at a major trade exhibition.
DRAG · SWIPE · OR LET IT MOVE
How can I help?
A quick request. One smart page.
You do not need to write a perfect job description. Share the essentials, choose the support you need, and I’ll have enough context to understand the opportunity.
✓ Usually under a minute✓ Only the useful questions✓ Choose more than one support area
My skills are transferable. I adapt to the tools, processes, and priorities of the team I’m supporting — rather than forcing every business into the same service package.
Tools & technology
Comfortable with tools. Focused on the outcome.
Tools change. The important part is being able to learn the workflow, understand the task, and use the right tool reliably.
Data & Productivity
Spreadsheets, files, reporting, and structured data work.
Google SheetsExcelXLOOKUPCOUNTIFIFSCSVGoogle DriveWordPowerPoint
Operations & Documentation
Communication, tracking, SOPs, scheduling, and async work.
SlackNotionGoogle CalendarSOPsTrackersReporting
Business & Outbound
Business support and basic email / outbound operations.
Organized, adaptable, and comfortable figuring things out.
I’m Ribiang, a remote operations and business support professional. My experience spans administration, spreadsheets and data, operational auditing, research, client and vendor coordination, sourcing, bookkeeping, documentation, and technology-assisted work.
I enjoy taking work that is messy, repetitive, or difficult to track and making it clearer and easier to manage. I’m comfortable learning unfamiliar tools and processes, which lets me adapt across different industries and different kinds of work.
“Give me the goal, the context, and the tools — I’ll work through the process and keep you updated.”
